Help & FAQ
Quick answers.
Everything about links, analytics, signing, NDAs and GDPR, in plain language.
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Contact supportCreate a link from any document or dataroom. Configure expiry, email gate, OTP verification, NDA, and download permission. Share the URL with your recipient.
Right-click the document, choose Replace file and upload the new one. The link points at the document rather than the file, so every live link serves the new version from its next open and nothing needs resending. Previous versions stay in Version history, where you can reopen one or make it current again.
No. Recipients view documents directly in the browser. You can require their email and an OTP for verification.
At any time. Disable the link from your dashboard and access stops immediately.
Yes. Open Analytics on any link to see visits, location (city and country), device, pages viewed, and dwell time per page.
Account data while active and 30 days after closure. Visit analytics 24 months. See our Privacy Policy.
Open Sign, start a request, and design the form on your PDF: drop signature, text and date fields where they belong and assign each to a signer. Save it as a draft and send when ready. Signers fill and sign in their browser with no account. When everyone has signed, all parties get the executed PDF with a per-field audit trail (timestamp, IP and intent-to-sign consent). Pro covers two signers; Business adds more.
PDF, Word, PowerPoint and Excel. Office files are converted to PDF on upload, then shared with the same per-page analytics, gating and signing as any PDF.
TLS in transit, AES-256 at rest, row-level security in the database, short-lived signed URLs for storage. See the Security page.
Free, Pro and Business are one account each. Enterprise is the company account: an organisation with unlimited seats and one pooled allowance, which colleagues at your verified email domain share. On any plan you can invite people into a room as members with their own role.
Yes. Settings then Delete account. Your data is purged within 30 days.