Refund Policy

99 Data Rooms is owned and operated by 99 Developers Ltd, a company registered in England and Wales (company number 17257492). Payments for paid plans are processed by our reseller and Merchant of Record, Paddle.com Market Limited ("Paddle"), who also handles refund requests on our behalf.

30-day money-back guarantee

We offer a 30-day money-back guarantee on new paid subscriptions. If you are not satisfied with your purchase, you can request a full refund within 30 days of your first charge. If your plan starts with a free trial, the 30 days run from the day the trial ends and you are first charged.

Your 14-day right to cancel

Separately from our guarantee, Paddle's buyer terms and refund policy give you 14 calendar days to withdraw from a subscription after its free trial ends and, if you bought in the UK on an annual plan, 14 calendar days from each annual renewal. You use that right through Paddle, in the same way as a refund request below.

How to request a refund

Refunds are handled by Paddle. To request one, visit paddle.net and sign in with the email address you used at checkout, or email billing@99developer.com and we will forward your request to Paddle. Please include your order reference so we can locate the transaction quickly.

Renewals

Our 30-day money-back guarantee covers the first charge of a new subscription, not later renewals. The 14-day rights above still apply to the renewals Paddle's terms cover. You can cancel a subscription at any time from Settings or via paddle.net to stop future renewals. If a renewal was charged in error, contact us within 14 days and we will work with Paddle to review the charge.

Exceptions

Refunds may not be available where the account has been suspended for breach of our Terms of Service or our Acceptable Use Policy, or where we reasonably suspect fraud or abuse. Statutory consumer rights are not affected.

Contact

Questions about a refund? Email billing@99developer.com.