AI Features and Credits

Part 1. AI features

1.1 What the AI features are. The AI features are the drafting assistant; Legal Blinky, which answers legal questions and names its sources, drafts a document from our template library by asking you questions, or writes a document with AI from cited sources; Legal Scoring, which reviews a document against a checklist; and the reading of a template of your own. Each runs only when you ask for it, and not every feature is available on every plan or to every account yet.

1.2 For business and professional use. You may use the AI features to make documents only in the course of your business, trade or profession. For a personal or household matter, Legal Blinky gives information and points you to free help; it does not make documents. Outside the UK, the European Union and Ireland, Legal Blinky is for business use only.

1.3 Not legal advice. We are not a law firm, and we are not regulated by the Solicitors Regulation Authority. Nothing the AI features produce is legal advice. There is no professional indemnity cover for it, and no complaint about it can go to the Legal Ombudsman. You are responsible for any document you send, sign or rely on. Before relying on one in a matter of importance, you should have it checked by a qualified lawyer.

1.4 How drafts are made. Legal Drafting assembles a draft from clauses in a fixed library; when you draft, the AI does not write or change the wording of those clauses. Some of the library's wording was prepared with AI from official sources, and each such template says so. Legal Blinky can also write a document with AI. Each such document says it was written with AI, and ends with a list of the clauses checked against an official source and of the points it marks as not checked.

1.5 Where it is processed. The AI features run on Amazon Web Services (Amazon Bedrock) in European Union regions only, as our sub-processor register lists. What we keep, and for how long, is in our privacy policy.

1.6 AI-written documents are marked. Documents written with AI are marked as such, in the file and on each page, as the EU AI Act requires.

1.7 Web search. Legal Blinky's web searches use a search service that a third party provides to us. You must not copy, store, publish, sell or pass on that service's search results, make other works from them, or use them to build, train, test or improve any AI model or service. You must not get round the limits on the AI features, for example by opening more accounts, or use the AI features unlawfully or in a way that harms that provider. None of this limits your use of Blinky's answers.

Part 2. Credits

2.1 What a credit is. Legal credits pay for AI work and for the exporting, sending, filing and signature routing that 2.6 prices. A credit is a right to use our software for that work. It is not money, has no cash value, cannot be transferred, and is not a deposit or stored value.

2.2 Your monthly allowance. Each plan includes credits for each calendar month, counted in Coordinated Universal Time (UTC): Free 20, Plus 150, Pro 500 and Business 1,200, or as agreed for your organisation. On Free, the allowance starts once your email address is confirmed. During a free trial of a paid plan you have Free's allowance; the plan's full allowance starts when your first payment is taken. A Charter member's free first month includes the Pro plan's full monthly allowance, on us. Once a company's plan is paid for, the company has one monthly pool. AI work started in the company's workspace is paid from that pool, whichever of its members starts it; work in your own workspace is paid from your own allowance, which is that of any plan you hold for yourself rather than for a company, or Free's. If a payment is overdue when a new month starts, you have Free's allowance that month until the payment is made, and then the plan's full allowance; a company's pool starts only once its payment is made. An overdue payment never takes back credits already added. A month's allowance is used up or ends with the month; it does not roll over.

2.3 Packs. On a paid plan you may buy a pack of 50, 125 or 250 credits. In the UK they cost £9.99, £19.99 and £34.99. Prices include VAT where it applies. Elsewhere, checkout shows the price for your country, and any tax added to it, before you pay. Packs are sold by Paddle.com, our reseller and merchant of record, on its terms of sale, as subscriptions are.

2.4 When we will not sell a pack. We will not sell you a pack while you cannot spend its credits. Packs are offered to accounts on a paid plan, and a pack's credits can be spent on any plan, including Free.

2.5 Expiry. Credits from a pack expire 24 months after we receive your payment. A pack bought before credits started for your account was sold as documents: its unused documents become credits at 1 document = 5 credits, and those credits do not expire. Whenever you spend credits, those closest to expiry are used first, and credits that do not expire are used last.

2.6 The price of each job. We show the price of AI work before it starts, except a Blinky message that runs in Auto, which runs within the limit clause 2.7 describes. Exporting a draft costs 5 credits for each format, PDF or Word, and so does sending it to a room or filing it in Contracts; doing any of these again for the same draft, unchanged, costs nothing. Routing a draft for signature costs 5 credits each time, because each signed copy can carry a different signer. A Blinky interview costs 5 credits, and exporting its draft costs 5 more. A review, and the reading of a template of your own, are priced from the document's length: we show the most the job can cost ("up to"), and you pay only what the job actually used, which may be less.

2.7 How a job is charged. Blinky runs a message in one of two ways, chosen under the message box. In Quote first, it shows the most the message can cost and waits for you to go ahead. In Auto, it runs the message without asking first and shows what it used when it ends, within your limit for a message: 22 credits unless you set another between 5 and 50. Blinky starts in Quote first on every plan. It works in Auto only after you say yes on a card that names your limit and, for credits from a paid plan, whose credits will pay; until you do, it asks before each message. Credits from a paid plan, your own or an organisation's, need your yes once for each account; credits from a Free plan need your yes once in each conversation. You can go back to Quote first at any time, and Quote first asks before every message, on any plan. A message in Auto never uses more than the least of your limit, your balance and what is left of any daily limit you set; if that is too little for the message, Blinky shows its price and waits, as in Quote first. When a job starts we hold credits up to its price or, in Auto, up to that least amount. If you stop a job, you pay only for the steps that finished. A job stopped before any step finished is not charged. When it ends we take what it used, never more than the price shown or the amount held in Auto, and release the rest. A job that cannot be completed because of a fault on our side is not charged; if you are charged for one, tell us and we will return the credits. If several of your reviews cannot be completed, we may pause new reviews for up to 24 hours. Help from the drafting assistant is included in the price of a draft, within a daily and a monthly limit. Past the daily limit, for up to 24 hours, and past the monthly limit, until the 1st of the next month, the assistant may answer without AI or stop helping, and you can still fill in the details yourself.

2.8 Changing plan, cancelling and closing your account. If you move to a higher plan, your allowance for the current month rises at once. If you move to a lower plan, the lower allowance applies from the next calendar month. If you cancel, your plan and its allowance continue until the end of the period you have paid for. Credits from packs stay yours on any plan, including Free, until they expire. If your account is closed, unused credits end with it.

2.9 Refunds and reversals. You may ask for a refund of a pack within 14 days of buying it, as our refund policy explains: in full if you have not used any of its credits, and otherwise for the part you have not used. If a pack is refunded or its payment is reversed, the credits left from it are removed. Credits you have already spent stay spent, and you keep what they produced.

2.10 Changes to prices and allowances. We may change credit prices, pack prices or allowances on 30 days' notice. A change does not affect credits already in your account, or a job already started.

2.11 Packs for a company. An owner or admin of a company, or someone who manages its billing, can buy one of the packs in 2.3 for the company once it is on a paid plan, past any free trial, with its payments up to date. Its credits go into the company's pool and belong to the company, not to the person who bought them: they stay with the company if that person leaves it, and end if the company is deleted. A refund of such a pack is made to the person who paid for it. Under 2.9, credits the company has used count as used. If a pack bought for a company cannot be added to it, its credits are added to the buyer instead.

2.12 Complimentary partner plans. If we have given you a complimentary partner plan, it is a minimum: wherever this section would give you Free's allowance, you have that plan's allowance instead. If that plan is Enterprise, a company you own has an Enterprise pool, and its owners and admins can buy packs for it, whatever the state of the company's own plan, unless we have made the company read-only.